Terms of use

Access to the website and acceptable conduct

Square Cow maintains this website to explain its moving services, describe available relocation assistance, share packing and preparation resources, and help prospective customers understand how to organise a move. The material published here is intended to support informed planning and provide a starting point for discussing individual requirements with our team.

Website descriptions, planning suggestions, and illustrative service information are not, by themselves, a contractual offer, a final quotation, a confirmed reservation, or a promise that a particular service can be provided under specific conditions. Actual arrangements depend on the information supplied, the requested scope of work, property access, scheduling, and confirmation by Square Cow.

You may browse and use this website for legitimate purposes, including researching relocation options and preparing a service inquiry. You must not attempt to gain unauthorised access to its systems, disrupt normal operation, upload harmful software, collect information improperly, impersonate another person, or use our communication channels for fraudulent, abusive, or unlawful purposes.

Inquiries, quotations, and service agreements

Submitting a contact form, sending an email, or speaking with our team begins a discussion about your moving requirements; it does not automatically establish a confirmed booking or binding service contract. An arrangement becomes effective when the applicable details have been reviewed and expressly accepted by the parties through the relevant confirmation process.

• Before a move is arranged, clarify the services requested, the anticipated schedule, the items involved, the applicable charges, and any conditions that may affect delivery.
• The final service cost may depend on the quantity and size of belongings, carrying distances, stairs, access restrictions, packing requirements, travel arrangements, and any additional work agreed upon.
• Arrival windows and estimated completion times are planning information rather than guarantees unless a specific commitment has been expressly confirmed.
• Customers must provide accurate contact information and a reasonably complete description of the property, inventory, destination, access conditions, and requested assistance.
• Any changes to the inventory, collection arrangements, delivery instructions, or requested services should be communicated promptly so their effect on the agreed arrangements can be assessed.

Service descriptions and moving requirements

Relocation needs vary according to property size, the amount and nature of the belongings, building access, distance between locations, and the level of assistance requested. Descriptions on this website illustrate the types of support customers may inquire about; they do not establish that every combination of services, dates, or handling requirements will be available.

Certain items may require special preparation, additional equipment, advance notice, or separate handling arrangements. Customers should identify unusually heavy, oversized, fragile, valuable, or otherwise difficult-to-transport belongings before a service is confirmed. Square Cow may need further information to determine whether the requested arrangements are appropriate and feasible.

Packing recommendations and property protection

Packing guides and preparation checklists are intended to help customers organise their belongings, label containers, protect breakable objects, and identify essential items for immediate use after arrival. These resources are general recommendations and cannot account for every material, object, packaging method, or individual circumstance.

Customers should select packaging suitable for the contents, secure containers appropriately, and follow any instructions provided for preparing items for transport. Fragile objects, liquids, restricted materials, and belongings requiring special environmental or handling conditions should be identified in advance. Where professional packing has not been included in the confirmed service, customers remain responsible for preparing their possessions appropriately.

General packing advice does not guarantee that every item will remain undamaged during relocation. Appropriate protection also depends on the item's condition, packaging quality, handling requirements, and circumstances beyond the scope of a general website guide.

Estimates, charges, and service availability

Any illustrative prices, estimated charges, or cost explanations published here should be treated as preliminary information unless they have been specifically confirmed for your move. The amount payable may change when the actual inventory, access conditions, requested services, or other relevant circumstances differ from the information originally supplied. Any proposed adjustment should be addressed in accordance with the applicable agreement and legal requirements.

Available dates, staffing, transportation arrangements, and service options can change as operational circumstances evolve. Information displayed on the website may not reflect the latest scheduling position or the feasibility of a particular request. Contact Square Cow directly to discuss your requirements and obtain confirmation before making arrangements that depend on a specific service or time.

Customer preparation and cooperation

Customers should prepare an accurate inventory, identify belongings that need special attention, and disclose relevant circumstances that may affect collection or delivery. Details such as narrow hallways, limited parking, access restrictions, stairs, lift availability, or property rules can be important when planning the work.

Before the scheduled move, customers should follow the agreed preparation instructions, secure personal documents and essential valuables, and make sure that items intended for transport can be identified. Collection and delivery access, key arrangements, contact availability, and any deadlines should be agreed in advance. Do not assume that storage, disposal, disassembly, reassembly, or additional handling is included unless it has been expressly arranged.

Ownership and permitted use of content

Website materials, including original written content, graphic elements, branding, and page designs, may be protected by intellectual property laws. You may access these materials for personal reference and for evaluating Square Cow's services. Copying substantial portions, republishing content, adapting protected materials, or distributing them commercially requires permission from the relevant rights holder unless an applicable legal exception permits that use.

Names, logos, and materials belonging to third parties remain the property of their respective owners. Their mention or display on this website is for identification or informational purposes and does not automatically establish an endorsement, sponsorship, or commercial relationship.

Third-party websites and resources

Some pages may direct visitors to external websites or resources that provide additional information. Those services operate independently and may have their own conditions of use, privacy policies, and content standards. Square Cow does not control third-party websites and does not guarantee that their information is accurate, complete, secure, or continuously available.

Website operation and responsibility

We may maintain, update, reorganise, or temporarily restrict parts of the website to address technical issues, improve content, or reflect changes to our services. Although reasonable efforts may be made to keep information accessible and current, we cannot promise that every page will remain available without interruption or that all published material will always reflect the latest operational circumstances.

To the extent permitted by applicable law, Square Cow is not liable solely because a visitor relied on general website material without obtaining confirmation of the circumstances relevant to a particular move. Nothing in these terms removes or restricts a legal right, consumer protection, remedy, or liability that cannot lawfully be excluded or limited.

Personal information and contact preferences

Information you provide when discussing a relocation is handled in accordance with the website's privacy policy and applicable data protection requirements. Please limit your messages to details relevant to your request. Do not send account passwords, complete payment card information, or other confidential information that is unnecessary for arranging moving services.

A service inquiry does not, by itself, mean that you have agreed to receive promotional messages. Any marketing communications and related preferences will be managed in accordance with applicable consent requirements and other relevant laws.

Changes to these conditions

Square Cow may amend these terms when its website, service procedures, business arrangements, or legal obligations change. The revised text applies to website use once it is published here, subject to any mandatory legal requirements. A separately confirmed moving arrangement may also be governed by additional conditions communicated and accepted as part of that agreement.

Contact regarding these terms

If you have questions about website use, these conditions, or the arrangements for a particular relocation, contact Square Cow by email at [email protected] or by telephone at +1 (855) 310-1789 . Include relevant details about your inquiry so we can understand the matter, but do not disclose confidential information that is not needed to respond.