Your experience matters
Tell us how your move went and where we can do better.
Square Cow values specific feedback about moving coordination, packing assistance, furniture handling, scheduling, and communication. Clear descriptions of what happened help us review concerns fairly, recognise effective service, and identify improvements without relying on unverified ratings or unsupported claims.
Help us improve
Details that make feedback actionable
Information about the agreed service, the situation you encountered, and the outcome can help us understand what worked well, investigate problems, and determine the most appropriate next step.
Topic
What to describe
Example feedback
Suggested next step
Handling and care
Item condition and circumstances of handling
A cabinet arrived with a damaged corner that was not visible before loading
Report the issue for review
Scheduling
Agreed arrival window and actual progress
The moving team arrived later than the confirmed time
Review scheduling and updates
Communication
Estimate details, service changes, and notifications
An extra packing charge was not clearly explained before the service changed
Review how changes are communicated
Packing and transport
Materials used, item protection, and loading arrangements
Several fragile items needed more protective wrapping than was initially provided
Assess packing procedures